Adding Insight information using Send_To_Flex Widget
Is there an example application that demonstrates collecting information from Studio flow that is passed to Flex Insights? Here is a simplified scenario that outlines a problem I am having:
When a call comes in, the variable 'vendorName' is assigned to the value 'ABC Company'.
In the [Send To Flex] widget, the attribute property is set to this:
"conversation_label_1": "Vender Name"
In Insights, the problem I see is the attribute 'Conversation Attribute 1' displays the text 'Vendor Name' instead of the text "ABC Company". I am actually expecting to see the text "ABC Company".
I can validate that the task has the correct values from task router and am posting the question here because the send to flex widget specifically calls out sending information to Insights.
For reference, here are places that I have researched:
Send_To_Flex - the json is less than 1024 bytes
Thanks for any help or pointers,
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