Group Conversations with a Chatbot in Studio

vwtalbert
vwtalbert
edited August 1 in Studio

I am trying to figure out how to use studio to set up a group conversation between two or more SMS numbers and a chat bot

use case:

Teacher, parent and child are in a group conversation with the chat bot.

the chat bot asks a daily question: what homework does {student} have today?

teacher responds: {answer T}

later in the day chat bot asks: {student} did you complete your {answer} homework?

student reponds: {answer S}

parent chimes in: {feedback P} e.g. great job or what are you waiting for


if studio can’t do it, can you point me to the tool that would?

Answers

  • Hi @vwtalbert, great question! According to our Studio support team, "A simple studio flow wouldn't cut it. The customer could put something together using the Conversations API. That would require some programming on the customer's side."

    According to our support team, you can use the Conversation Scoped Webhooks to provide a way to attach a unique monitor, bot, or other integration to each conversation. Check out this link for more information on how to do so.

    I hope this helps!✨

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