How to add Twitter Direct Messages into Twilio Flex

Twitter's own research found 64% of customers on the platform would rather message a support handle than call up a business, and 75% expected to receive a response within 15 minutes. In this post, we’ll take a look at how you can bring Twitter support requests into Twilio Flex, meeting the demands of your customers whilst leveraging interactive features of Twitter's Direct Message API such as 'Quick Replies' and 'Buttons'.

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