Can we highjack Twilio Flex error messages?
Can we highjack error notifications and change per-error-type notification text?
Transfer failed: Worker WK873d5d666f05152af465b1a2e370a982 does not have capacity error message appears when transferring a call to a busy agent at capacity. Our client wants a friendlier message, instead of seeing the agent's sid number.
Can this be done via the Notifications framework, maybe?
Thanks in advance!
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