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How to recall existing customers in Studio Flow
I have an existing database in Zoho Books of our customers, which could be transferred to a spreadsheet. I am creating a Studio flow for incoming messages and I am trying to welcome returning customers that have already ordered from us. I want the flow to check the database and welcome them by the their name and ask them if they would like to repeat the same order.
Meaning, when a message comes in, I want the flow to check if this customer exists in our database, If so, it should welcome him/her by his/her name and recall their last order and ask them if they would like to repeat it.
For example, Let's say John has already ordered 5KG of Uganda Coffee from us in the past, which means he already exists in our Zoho Books and spreadsheet database. Let's say John wants to make a new order so he sends us a message. I want the studio flow to return the following message to him "Hello John, thank you for reaching out to us. Would you like to order the same order (5KG of Uganda Coffee)?"
I think there might be some programming that I need to do (Maybe through Twilio Functions), but I am not sure how to do it.
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