Turn off voice recognition?

We have users who use our IVR in noisy environments where the background noise sometimes messes up the input. Is it possible to turn off voice/speech recognition and recognize only touch-tone keypad selections (DTMF tones)?

Tagged:

Best Answer

  • sbrijmohan
    sbrijmohan admin
    Answer ✓

    Hi @brad_plett , Yes, this is possible. You must specify the expected input type in <Gather>. Check out this link from our documentation.

    If you are using Studio, connecting a widget to the User Said Something transition will enable Speech Recognition. In this case, you would need to disconnect this transition.

Answers

If this is an emergency, please contact Twilio Support. This is not an official Support channel. https://support.twilio.com/
Have an urgent question?
Please contact Twilio Support. This is not an official Support channel.
Contact Support