Please excuse our look. We're just getting started here.

Want to learn more about Twilio Forums? Check out our FAQ page here.

Twilio Flex hold music

In Twilio Flex, I had a toll free number that would play a custom greeting, then hold music would play until the agent answered the phone. The agent would receive the call. Some how, things were changed and now the hold music is gone and the toll free number is ringing. I don't want the number to ring, I would like the customer to hear hold music. Any advise on how to do this with flex studio?

Tagged:

Comments

If this is an emergency, please contact Twilio Support. This is not an official Support channel. https://support.twilio.com/
Have an urgent question?
Please contact Twilio Support. This is not an official Support channel.
Contact Support