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Connect Twilio Studio call to Twilio Flex Call

Hey hey!

Currently, I am able to connect a Twilio Studio Flow call to a current Twilio Flex call by using the Twilio Flex call taskId. I am essentially passing the taskId to the Connect Call To widget in my Twilio Studio Flow. The issue with this is that the current Twilio Flex call abruptly receives a new participant with no warning.

I'm wondering, what is the best solution to get around this?

  • Is there a way to alert the current Twilio Flex call that someone will be joining?
  • Is there a way for the Twilio Flex worker to accept and incoming call while they are currently on a call?
  • Is there a way for the Twilio Flex worker to privately speak with the person coming from the Twilio Studio Flow before joining them with their current Twilio Flex call?

Thanks!

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