Very New to Twilio. Needing help with flow.
Please bear with me as I know almost nothing about Twilio but I have an IT background and have done some minor coding 10+ years ago so I was tasked with setting up some basic call forwarding and voicemail functionality
What I am trying to accomplish is simply having 3 individual's cell phones ring when the Twilio number is dialed. I believe I have setup a basic flow which does this but I had several questions. First, Is there any way to differentiate to the 3 individuals that are receiving the forwarded call that this is a call from their Twilio number and not a personal phone call? I have tinkered with google voice in the past and know you could have the call come up as your voice registered number so you know this is a forwarded call.
Secondly, I have a text message sent out if a voicemail is recorded, is it possible to have this text sent out to 3 people instead of 1? Is it just as easy to have an email sent out? I was thinking I could have an email distro "Sales" that notifies the 3 individuals.
Is the only way to check the voicemail is to login to the Twilio website and go to "voice" then "overview" and play the message?
Two other questions; first, where is my best resource for learning Twilio? I'm having a hard time finding info online as I don't know the terminology.
I'm having an issue where the individual's personal voicemail is engaged instead of the Twilio VM. Is the only way to fix this to decrease the "timeout" or have them increase their VM delay through their cell phone provider?
I have attached a screenshot of my very basic flow. Thank you in advance for the help.
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