Twilio Studio

Dear Twilio Community,

We're currently facing issues with the Twilio Studio. Our chatbots are down and the widgets do not work normally. Here are the errors we face:


  1. The chatbot sends 1 message twice
  2. The chatbot does not follow the widgets. For instance, it goes to the different widget from the split
  3. When the user enters 1, the split does not check any reply and just stops

All in all, are chatbots are down right now. I tried to contact the support team for this case, unfortunately, I could not get any reply. I will be very happy if you solve this issue as soon as possible. Thanks in advance.

Note: We contacted Twilio Studio with the Twilio Conversations API ( Autocreate conversation ).

Answers

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