Twilio Studio
Dear Twilio Community,
We're currently facing issues with the Twilio Studio. Our chatbots are down and the widgets do not work normally. Here are the errors we face:
- The chatbot sends 1 message twice
- The chatbot does not follow the widgets. For instance, it goes to the different widget from the split
- When the user enters 1, the split does not check any reply and just stops
All in all, are chatbots are down right now. I tried to contact the support team for this case, unfortunately, I could not get any reply. I will be very happy if you solve this issue as soon as possible. Thanks in advance.
Note: We contacted Twilio Studio with the Twilio Conversations API ( Autocreate conversation ).
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Answers
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Update: The Twilio Studio creates 2 different executions when 1 user sends a message and that is why we face this kind of error. Please let me know how it's possible to create 2 the same executions? I hope you will solve it as soon as possible.
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