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How can I enable to transfer task before accepting them (clicking the green button) ?
I am currently working on Twilio Flex, and I need to enable a Supervisor profile but with some extra functionalities and I wonder if you can provide me some giddiness:
1 Supervisor should be able to transfer the tasks without accepting them.
2 Supervisor should be able to finish the task without accepting them.
3 Supervisor should be able to see untaken tasks and assign them to an Agent.
Thanks in advance!
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